Type : remote
Location: Austin, TX
Full-Time
What You Need:
- Associate’s degree in IT, Computer Science, or a related field (Bachelor’s preferred).
- Minimum of 2 years in IT support, with experience in onboarding or end-user support for core business systems and tools.
- Proficient in Google Workspace, Office 365, Okta, Slack, Zoom, Jira, JSM, Confluence, Kandji, 1Password, Cloudflare, or similar MDM, IAM, office productivity, and collaboration tools.
- Knowledge of Jira, JSM, and Confluence is required for effective ticketing and knowledge management.
- Ability to support a diverse tool stack and quickly adapt to new technologies in a hyper-growth environment.
- Familiarity with IT service management frameworks and concepts; certifications in ITIL, Okta, AWS, or Scrum are a plus.
- Strong communication and interpersonal skills, with the ability to assist non-technical users effectively.
- Organized, detail-oriented, and proactive in identifying solutions, especially in a dynamic environment.
- Self-driven and adaptable, thriving in both remote and in-office settings.
- Team attitude: “I am not done until WE are done”
- Embody our core values:
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- Great People
- Great Product
- Great Performance
- Care deeply about fostering an environment where people of all backgrounds and experiences can flourish
What Will Make You Stand Out:
- Experience working in a fast-paced startup environment
- Experience working in an open-source, AI, or data science-oriented company